Employee Experience: The HR Guide to Meeting Worker Expectations in the New Normal

Employee Experience: The HR Guide to Meeting Worker Expectations in the New Normal

The emergence of the term employee experience represents a recognition by business leaders that a need to invest in the environment, interactions and structure of what an employee experiences during their time with a company exists.

After decades of worrying about things like satisfaction and engagement, many human resource teams have turned to examining and measuring the quality of the employee experience instead as it encapsulates all of the aforementioned aspects of their employment. This approach gives employers a more holistic understanding of what workers experience during an average day as well as over the entire life cycle of their employment, from recruitment to hiring, onboarding, engagement, development and so on.

Looking at the employee life cycle through the lens of experience provides insight into how HR can help employees improve their overall health and success.

A good employee experience has a powerful effect, as workers are more engaged, more committed to mapping out a future with the company and become evangelists for the company name when it comes time to recruit new team members.

Elements of Employee Experience

To better understand the employee work experience, we first have to understand what comprises it. The key elements of the employee experience that a company can reasonably expect to influence are laid out in the graphic below.

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